A Communication Plan in Six Sigma Projects is Key to Achieve Success
The Six Sigma program starts with the idea of achieving changes and the best results in projects that are aligned with the objectives of your organization. Whether the implementation is based on innovation or growth, it starts with constant communication within the organization.
Communication is a complex subject with many areas and skills to consider. A communication plan will be indispensable in any project and answer the why, what, who, where and how throughout all the project communication stages.
This simple act of transferring information from one people to another, whether this be written, oral (using voice) or non-verbally (using gestures and body language) is the most important component throughout all the Six sigma stages and is vital for project success.
Six Sigma teams with the ability to transmit and receive information accurately and clearly will greatly enhance their chances for project success. If any communication is not supplied in a timely fashion will result in confusion, missed deadlines, and team frustration on accomplishing its assigned tasks.
The communication process is extensive and the way what we say about getting our message across using only our voice is just a basic step of the overall process.
Working teams actually communicate more information using gestures, facial expressions, body language and even through their personal appearance and the team leaders need to know how to use the right communication stage for the project.
Team leaders must recognize which process of communication is guiding the team’s assumptions in a given scenario and identify the scope of key stages of information to develop a successful project. Besides recognizing the right use of the communication process, Six sigma team leader needs to proactively promote cohesion through all the stages of a communication plan.
Initiating communication of any magnitude across a Six sigma team requires meaningful dialogue with executive leadership. The Six sigma team leaders must communicate early and often the goals, vision, strategies and benefits for all concerned to achieve success in the project.
Any new process to be implemented, such as Six sigma, represents a change. For some people, this change may be unwelcome, as they are thinking: “We have been doing that work the same way for many years. Why do we have to change it now?
But, a communication plan well developed will explain the need for the change and transmit a significant opportunity: How soon can I take up my training and start my projects?
In summary, a good communication plan is essential for keeping everyone on your team on the same page and explaining the decisions that are made.